FREQUENTLY ASKED QUESTIONS
Are you covered by insurance with rental cars?
Are you covered by insurance for private cars?
If you give us permission to move your car, then we will be covered.
Some insurance policies restrict who can drive, so if you are not sure, then check with them.
Keys - what happens?
Who will be the driver?
How do you guys get back to Queenstown?
Will our car/bags be safe in the car park?
We have young children and are not sure if they will make it to the other end?
Can we use your car relocation when we are hiking with Ultimate Hikes?
Yes we can do any car relocation between the Divide and Routeburn Shelter.
When you leave your vehicle and tramp across the country for two days you are naturally nervy as to whether your vehicle will be there at the end. Of course, we needn't have worried.
Superb service, clear instructions and more importantly it allowed us to thoroughly enjoy the fabulous Routeburn!!
Thanks again for the rocking service!
Stuart and family
Thanks for yesterday and the great service.
Really cool hike with amazing views all along the way - and then we arrived on the other side to find our car waiting for us! Also great that we avoided the long drive from Queenstown as our visit today is the Milford Sound.
We have already recommended your services to several people we have met along the way, do you have a Facebook page so we can post something a ca lot of people including locals weren’t aware of this option 🙂
Thanks again allowed us to make the routeburn in a day (otherwise would have been a pass for us due to time) and we would have missed out on the best trek we have ever done!
Matt & Nico
Also, thank you to your dad for coming out and checking on me.
Due to closure of the Routeburn Track we had to postpone our hike twice and in the end do it within a day - no problem for Mike and Kiyomi.
They were extremely kind and flexible and even gave us great hiking recommendations for the time we had until the track opened again. Thank you!!!
JennyAnn and Guy
As with last time, everything worked as described. Really appreciate it. It was lovely to get back to dry clothes and into the warm out of the rain after the track and not have to wait hours of a bus.
You have a lovely corner of the world here. Very jealous.
Thanks very much for moving my car, everything worked perfectly.
The hike was great, although quite strenuous, but that’s what I wanted. You were right about the Earland Falls, they were just tremendous! And also the view right after the Harry’s Saddle shelter. A life’s experience.
Thank you very much again for making this journey possible for me.
Best regards, Dmitry 21 Apr 2019
It was such a pleasure to meet you and thank you so much for making our journey so easy! We probably had the best weather one could hope for. Clear skies and a perfect temperature. We got to Mackenzie hut in 8 hours before dusk and had a wonderful trip out yesterday.
I just dropped your key lock at the Caltex here in Te Anau. Thanks again for your superior service.
Cheers, Paul 19 Apr 2019
Just wanted to THANK YOU! We had a great Tramp with beautiful weather (luckily we got out before all this rain). It was so nice to have the car waiting for us.
We also appreciate that you provided all the information about Pass Creek and that you were able to accommodate the change which meant some extra driving for you.
After getting the email from DOC which discouraged Pass Creek, it was a relief to know we didn't have to change our plans. We meet many people at the huts who had changed their plans based on the DOC's warnings. Without your advice, we might not have made the right decision.
Thanks for making our tramp go so smoothly.
Kathy 10 Apr 2019
Thanks again for the timely and valuable info you gave us on the Pass Creek. It made the decision to continue when we were about to give up on the tramp. We had a brilliant time and loved it thoroughly!! Pass Creek only took us 1.5 hours to get out.
Cheers - 10 Apr 2019
Just wanted to say thanks for the great service.
Im sorting emails as our flight is delayed, a good opportunity to say thank you for such a positive service experience under difficult conditions. Even though the emergency weather event stopped us doing the Routeburn track this time we had a great time day walking in NZ and were so impressed by your service response all round, thanks.
Best regards, Jacqui 6 Apr 2019
I just want to send you both a huge THANK YOU for a hasslefree professional TrackHopper experience. You've both been friendly, helpful and knowledgeable throughout our dealings, and working in retail, I know how hard service can be to get right but man, you guys are killing it on every level.
If I ever need a car transfer in this area again, I won't be using anyone else!
3 Apr 2019
I wish to thank you and Kyomi for the magnificent service you provided recently in taking the car of my friends and I from the Routeburn Shelter around to the Divide. We found everything to be as you said it would be, locating your house and thence the lockbox, applying the lockbox with the car keys etc to our vehicle, and then finding our car with the attached lockbox several days later at the Divide. My friends and I are unanimous in that we will have no hesitation in recommending your service to any others that we become aware of as intending trampers of the Routeburn Track. Once again, our grateful thanks to you both.
Cheers from Darcy 9/May 2019
Thank you very much for your understanding and flexible cancellation policy.
We'll be sure to recommend you to anyone we know doing the Routeburn! Since booking we've had friends say how amazing you were when they used your service.
Thanks again. Cheers,
Hilary, 18 Mar 2019
Thanks very much for relocating our car recently while we walked the Routeburn.
Your systems are streamlined and efficient; communication prompt and helpful; and interactions friendly and pleasant.
We would definitely recommend your business to others.
Judy 5 Mar 2019