FAQs

Frequently Asked Questions

Are you covered by insurance with rental cars?

We will need your hire details, including booking number/reference.

Then we will contact the rental company to add our driver’s details.

We accept liability for the insurance excess, while we are shifting your vehicle.

 

Are you covered by insurance for private cars?

If you give us permission to move your car, then we will be covered.

Some insurance policies restrict who can drive, so if you are not sure, then check with them.

Keys

We have lockable key boxes for securing your car key to your car.

These can be picked up/ dropped off from our place, 1 Shiel Street, Glenorchy or from Caltex petrol station, Te Anau.

Spare keys can be dropped off at either of the above locations and locked in your car afterwards.

 

Who will be the driver?

Michael Stone and Kiyomi Sada.

Both of us are over 40 years old with clean licences and have been driving commercial vehicles for 12 years.

We are employing a few drivers, now.

All have clean driver licences.

 

How do you guys get back to Queenstown?

Often, we run back across the track, so we may see you on the track.

Sometimes 3 days in a row.

When we have a car at both car parks, we drive back.

Hut2-6x3

Will our car/bags be safe in the car park?

No car, at either car park, has been interfered with in the last 7 years.

Still, we recommend out of sight, out of mind.

Also, we can take your bags to your next accommodation, for free, if it is in Te Anau or Queenstown.

Your bags can be stored at our place, in Glenorchy for no charge.

 

We have young children and are not sure if they will make it to the other end.

You need to let us know.

Then we will pick up your car on the 2nd day of your hike and have it at the Divide by 11am on the 3rd day.

 If you decide to turn back, you will need to get off the track and contact us before 5pm on the second day of your hike.

There is cell phone coverage a few kilometers along the road from the Routeburn shelter or you can use the public phone in Glenorchy.

This applies to Routeburn to Divide hikes.

There is an option for Divide to Routeburn hikers, now.

Track4-6x3

Please feel free to ask us about anything to do with the track or our service.