Policies, Terms and Conditions

Booking Policy

To reserve the booking, we require credit card details (Master Card or Visa Card) or payment in full.
If you wish to pay by cash, then we still need your credit card details.
Your credit card will not be charged, just held for securing your booking.

Payment Options

Cash: No fees apply
If you start from the Routeburn Shelter, you can pay at our office.
If you start from the Divide, you can leave the payment and fuel money in your car.

Credit Card: $10 Bank fee apply.
You will be taken to PayPal to complete your payment after filling out the form on our Make a Booking page.

Direct Deposit: No fees. From New Zealand bank accounts only.

Cancellation Policy

Track Closure

We will refund 100% of the relocation fee (less booking agent fees).

If we have already moved your car, then we may not refund your fuel money. However, we will refund 100% of the relocation fee.

Multiday Hikers

  • No cancellation fee: If you notify us by 5pm two days before your hike.
  • Cancellation fee of $50 : If you notify us between 5pm two days before your hike and 5pm the day before your hike.
  • You will be charged full price : If you notify us after 5pm the day before your hike.

 

  • No fee charged if you change to another date.
  • This must be done by 5pm two days before your original start date.

 

If you decide to cancel or change the relocation, please contact us as soon as possible.

Terms and Conditions

Trackhopper will take all reasonable care of your vehicle.
Trackhopper only accepts liability for the insurance excess up to $5000, while shifting your vehicle.
Trackhopper does not accept liability for any mechanical problem, puncture and / or stone chip to any glass.
Trackhopper does not accept liability for any theft or damage (not caused by Trackhopper) that occurs at any track car park.
There have been no reported incidents at either Routeburn car park in the last 10 years.

Some rental companies do not cover their vehicles for insurance when driven on any unsealed roads.

It is the responsibility of the hirer to clarify this with their rental company.

Trackhopper’s insurance policy covers its own drivers on all New Zealand roads.

Private Vehicle – Please notify your insurance company regarding any additional drivers if it’s required.
Trackhopper can provide driver’s licence and details.

Rental Vehicle – Trackhopper will contact your rental car company to add our driver on the agreement for insurance purposes.
The customer is responsible for any additional driver fees charged by rental companies.

Fuel Money – Routeburn Car Relocations only.
Each vehicle has different fuel economy. (Total distance your car will travel between petrol stations is 500-550kms)
Trackhopper advises you to leave enough fuel money for us to refill your vehicle, due to the distance your vehicle will travel.
If you leave cash / fuel voucher in your vehicle, Trackhopper will leave the fuel receipt and change (if any).
If you do not leave any fuel money and Trackhopper believes, it will not be enough fuel for your vehicle to get to the next petrol / gasoline station comfortably, we will put some fuel in your car and charge the fuel cost on your credit card.

Any unused fuel money, prepaid when booking, will be refunded on completion of the car relocation.

Breakdowns – If your vehicle is a rental, we will contact the rental company and get advice from them.
We will contact you through the DoC radio system or leave a note in your car.

For private vehicles, we will contact you through the DoC hut radio system.

Please let us know if your car has any problem or care requirements.

In the event that there is a problem with insurance cover, we have our own insurance which will cover our drivers.