CAR INSURANCE – RENTAL & PRIVATE

Private/Rental Car

With your rental car, we will need to know the name the hire is booked under, company name and booking number.
We will need to know your cars registration (licence) plate number, make/model after you pick it up.

Some private car insurances require driver details to be added.
If this is the case for your insurance, let us know and we will send a copy of our driver’s licence.

Rental company charges

Ace and Europcar will charge you for each day for the duration of your hire for additional drivers.
Abell and Enterprise/Alamo will charge you about $30 for additional drivers.
Go Rentals will charge $10 for each additional driver.
These are the only ones that charge for this, at this stage.

Some Queenstown branches don’t charge these fees if they know it is Trackhopper.

Insurance

We can not shift Iconic, Scenic and Apollo/Hippie/Cheapa campers as we can not get insurance cover.

Some rental car company insurance policies do not cover you on any unsealed road.
(There are 9kms of metal (unsealed), formed road at the Routeburn Shelter end of the track.)
It is best to check with your rental car company.

We will contact the rental company to add our driver details a few days before moving your car.

We accept liability for the insurance excess up to $5000, while shifting your car.

We have back up Insurance

In the event that there is a problem with insurance cover, we have our own insurance which will cover our drivers, driving any vehicle on any road, up to $150,000.

Just wanted to THANK YOU! We had a great Tramp with beautiful weather (luckily we got out before all this rain). It was so nice to have the car waiting for us.

We also appreciate that you provided all the information about Pass Creek and that you were able to accommodate the change which meant some extra driving for you.

After getting the email from DOC which discouraged Pass Creek, it was a relief to know we didn’t have to change our plans. We meet many people at the huts who had changed their plans based on the DOC’s warnings. Without your advice, we might not have made the right decision.

Thanks for making our tramp go so smoothly.

Kathy 10 Apr 2019

Thanks very much for relocating our car recently while we walked the Routeburn.

Your systems are streamlined and efficient; communication prompt and helpful; and interactions friendly and pleasant.

We would definitely recommend your business to others.

Thank you
Kind regards,
Judy 5 Mar 2019

I wish to thank you and Kyomi for the magnificent service you provided recently in taking the car of my friends and I from the Routeburn Shelter around to the Divide. We found everything to be as you said it would be, locating your house and thence the lockbox, applying the lockbox with the car keys etc to our vehicle, and then finding our car with the attached lockbox several days later at the Divide. My friends and I are unanimous in that we will have no hesitation in recommending your service to any others that we become aware of as intending trampers of the Routeburn Track. Once again, our grateful thanks to you both.

Cheers from Darcy 9/May 2019

Thanks very much for moving my car, everything worked perfectly.

The hike was great, although quite strenuous, but that’s what I wanted. You were right about the Earland Falls, they were just tremendous! And also the view right after the Harry’s Saddle shelter. A life’s experience.

Thank you very much again for making this journey possible for me.

Best regards, Dmitry 21 Apr 2019

Mike,
It was such a pleasure to meet you and thank you so much for making our journey so easy! We probably had the best weather one could hope for. Clear skies and a perfect temperature. We got to Mackenzie hut in 8 hours before dusk and had a wonderful trip out yesterday.

I just dropped your key lock at the Caltex here in Te Anau. Thanks again for your superior service.

Cheers, Paul 19 Apr 2019

Hey guys,
I just want to send you both a huge THANK YOU for a hasslefree professional TrackHopper experience. You’ve both been friendly, helpful and knowledgeable throughout our dealings, and working in retail, I know how hard service can be to get right but man, you guys are killing it on every level.

If I ever need a car transfer in this area again, I won’t be using anyone else!

3 Apr 2019

Thanks again for the timely and valuable info you gave us on the Pass Creek. It made the decision to continue when we were about to give up on the tramp. We had a brilliant time and loved it thoroughly!! Pass Creek only took us 1.5 hours to get out.

Cheers – 10 Apr 2019

Just wanted to say thanks for the great service.
Im sorting emails as our flight is delayed, a good opportunity to say thank you for such a positive service experience under difficult conditions. Even though the emergency weather event stopped us doing the Routeburn track this time we had a great time day walking in NZ and were so impressed by your service response all round, thanks.

Best regards, Jacqui 6 Apr 2019

Thank you very much for your understanding and flexible cancellation policy.

We’ll be sure to recommend you to anyone we know doing the Routeburn! Since booking we’ve had friends say how amazing you were when they used your service.

Thanks again. Cheers,
Hilary, 18 Mar 2019