FREQUENTLY ASKED QUESTIONS

Are you covered by insurance with rental cars?
We will need your hire details, including booking number/reference. Then we will contact the rental company to add our driver’s details. We accept liability for the insurance excess up to $5000, while we are shifting your vehicle. Some rental car company insurance policies do not cover you on any unsealed roads. It is your responsibility to check this. In the event that there is a problem with insurance cover, we have our own insurance which will cover our drivers, driving any vehicle on any road, up to $150,000.
Are you covered by insurance for private cars?

If you give us permission to move your car, then we will be covered.

Some insurance policies restrict who can drive, so if you are not sure, then check with them.

Keys - what happens?
We have lockable key boxes for securing your car key to your car. These can be picked up/ dropped off from our place, 1 Shiel Street, Glenorchy or from Caltex petrol station, Te Anau. There is no hurry to drop off the key box. You can return it after you have stayed at Milford sound or Kinloch. If you have a proximity sensor (push button start), then you need to wrap your key in tin foil. This will block the signal. We have tin foil at Caltex, Te Anau and at our office in Glenorchy.
Who will be the driver?
Michael Stone and Kiyomi Sada. Both of us are over 40 years old with clean licences and have been driving commercial vehicles for 15 years. We are employing a few drivers, now. All have clean driver licences and are over 25 years old.
How do you guys get back to Queenstown?
Often, we run back across the track, so we may see you on the track. Sometimes we’ll run the track 3 days in a row. When we have a car at both car parks, we drive back.
Will our car/bags be safe in the car park?
No car, at either car park, has been interfered with in the last 10 years. Still, we recommend ‘out of sight, out of mind.’ Also, we can take your bags to your next accommodation, for free, if it is in Te Anau or Queenstown. Alternatively your bags can be stored at our place, in Glenorchy, for no charge.
We have young children and are not sure if they will make it to the other end?
You need to let us know. We may have alternative options available for you. If you do decide to turn back, you will need to get off the track and contact us as soon as possible. There is cell phone coverage a few kilometers along the road from the Routeburn shelter, or you can use the public phone in Glenorchy.

I wish to thank you and Kyomi for the magnificent service you provided recently in taking the car of my friends and I from the Routeburn Shelter around to the Divide. We found everything to be as you said it would be, locating your house and thence the lockbox, applying the lockbox with the car keys etc to our vehicle, and then finding our car with the attached lockbox several days later at the Divide. My friends and I are unanimous in that we will have no hesitation in recommending your service to any others that we become aware of as intending trampers of the Routeburn Track. Once again, our grateful thanks to you both.

Cheers from Darcy 9/May 2019

Thanks very much for moving my car, everything worked perfectly.

The hike was great, although quite strenuous, but that’s what I wanted. You were right about the Earland Falls, they were just tremendous! And also the view right after the Harry’s Saddle shelter. A life’s experience.

Thank you very much again for making this journey possible for me.

Best regards, Dmitry 21 Apr 2019

Mike,
It was such a pleasure to meet you and thank you so much for making our journey so easy! We probably had the best weather one could hope for. Clear skies and a perfect temperature. We got to Mackenzie hut in 8 hours before dusk and had a wonderful trip out yesterday.

I just dropped your key lock at the Caltex here in Te Anau. Thanks again for your superior service.

Cheers, Paul 19 Apr 2019

Just wanted to THANK YOU! We had a great Tramp with beautiful weather (luckily we got out before all this rain). It was so nice to have the car waiting for us.

We also appreciate that you provided all the information about Pass Creek and that you were able to accommodate the change which meant some extra driving for you.

After getting the email from DOC which discouraged Pass Creek, it was a relief to know we didn't have to change our plans. We meet many people at the huts who had changed their plans based on the DOC's warnings. Without your advice, we might not have made the right decision.

Thanks for making our tramp go so smoothly.

Kathy 10 Apr 2019

Thanks again for the timely and valuable info you gave us on the Pass Creek. It made the decision to continue when we were about to give up on the tramp. We had a brilliant time and loved it thoroughly!! Pass Creek only took us 1.5 hours to get out.

Cheers - 10 Apr 2019

Just wanted to say thanks for the great service.
Im sorting emails as our flight is delayed, a good opportunity to say thank you for such a positive service experience under difficult conditions. Even though the emergency weather event stopped us doing the Routeburn track this time we had a great time day walking in NZ and were so impressed by your service response all round, thanks.

Best regards, Jacqui 6 Apr 2019

Hey guys,
I just want to send you both a huge THANK YOU for a hasslefree professional TrackHopper experience. You've both been friendly, helpful and knowledgeable throughout our dealings, and working in retail, I know how hard service can be to get right but man, you guys are killing it on every level.

If I ever need a car transfer in this area again, I won't be using anyone else!

3 Apr 2019

Thank you very much for your understanding and flexible cancellation policy.

We'll be sure to recommend you to anyone we know doing the Routeburn! Since booking we've had friends say how amazing you were when they used your service.

Thanks again. Cheers,
Hilary, 18 Mar 2019

Thanks very much for relocating our car recently while we walked the Routeburn.

Your systems are streamlined and efficient; communication prompt and helpful; and interactions friendly and pleasant.

We would definitely recommend your business to others.

Thank you
Kind regards,
Judy 5 Mar 2019